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Call Center An Inside Story by Vikrant Shukla

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The book describes the story of a small town youth being unsuccessful in Law profession, tries his destiny in a call center. Having faced some obstacles, he got the job. Initially, he is shocked by the Call Center culture. Gradually he understands the hardships, hectic schedule and effect of the fatigue of the nightshift on its employees though it offers attractive salary and incentives. The book also deals the causes that make youth addictive of bad habits to get temporary relief of their frustrations. Finally it contains the truth "What happens behind the big buildings of glasses" To know more about it, read the heart shaking story.

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